1800 and 1300 numbers are “virtual” numbers in they’re not linked with certain cell phones in the exact same method in which mobile numbers and landline are.
Rather, you route these figures on the “answer points” at which you wish them to ring, fax machines, VoIP lines, mobile phones, including landlines, and also phone answering services.
Lots of companies route their 1800 or perhaps 1300 number to one answer point. However with the highly configurable routing options available, there’s a lot more you can do.
Time-based routing Route calls to various answer points based on the time.
For instance, calls may be routed to a company number throughout the day, and after that to a Live Answering Service outside regular business hours. National companies also can utilize bank routing numbers directory to extend support time for the customers of theirs, by routing early morning calls to the east coast offices of theirs, and also calls received after 5:00 p.m. EST to the Perth office of theirs.
Location-based routing Calls may be routed depending on the place of the caller (determined by the amount by that the call originated). This is beneficial for organizations with multiple retailers or offices, allowing calls being routed to work or maybe outlet nearest to the caller.
A company with multiple outlets or offices, like a franchise or maybe chain, could route calls to specific outlets (right down to the telephone exchange level) according to the caller’s location.
Condition-based routing If the amount to that a call is originally routed is hectic, not answering, or perhaps experiencing congestion, this alternative forwards the call to a substitute number.
For instance, if no one answers work telephone after “x” rings, the phone call is forwarded to a specified mobile number. And when no one answers the mobile after “x” rings, the phone call is forwarded to a Live Answering Service. Up to 3 consecutive forwards is specified for every answer point.